Lux Candle Club FAQ
MANAGING YOUR SUBSCRIPTION
Please log in to manage your subscription. Once logged in, click “Manage Subscription” to access the following settings:
- View/change billing information
- View/change shipping names and addresses
- View/change upcoming subscription dates
- Skip a quarter
- Cancel your subscription
FREQUENTLY ASKED QUESTIONS
What is included in the quarterly subscription?
Our Lux Candle Club quarterly subscription comes with (2) 12 oz candles, (1) box of matches and (1) surprise gift
How often will I be billed?
You will be billed on the 1st of the next quarter based on your initial purchase. For example if your first box was purchased on August 5th, the next billing cycle will be October 1.
Why doesn’t my discount code work?
Discount codes do not apply to subscriptions. If your cart contains any subscription products, discount codes will not work. Please purchase subscriptions separately from other products.
When will my subscription ship?
Your subscription will ship starting after the 15th of the first month of the new quarter. For example if you place an order on October 2, your order will ship after October 15. Processing times will vary.
Can I change my subscription date?
Yes, you can change this in your subscription settings. Please login and click “Manage Subscription”.
If you would like to skip a quarter you can do so before the 1st day of the new quarter from your account, please reach out to us at firstname.lastname@example.org so we can ensure your request was processed.
Can I gift a subscription?
Yes! Please make sure to use the shipping address for the gift recipient when checking out. If you would also like your giftee to receive email notifications regarding the subscription, please use their email address at checkout. You can always change the email address associated with the subscription by logging in and clicking “Manage Subscription”.