Candle Club FAQ

MANAGING YOUR SUBSCRIPTION

Please log in to manage your subscription. Once logged in, click “Manage Subscription” to access the following settings:

  • View/change billing information
  • View/change shipping names and addresses
  • View/change upcoming subscription dates
  • Skip or pause a month
  • Cancel your subscription

 

FREQUENTLY ASKED QUESTIONS

 

What is included in the monthly subscription?

Each month you will receive (1) 7 oz candle, (1) box matches and a sneak peak or Noa Lux favorite products which can range from sneak peek product releases, scent samples or a product from a brand we love.

How often will I be billed?

For monthly subscriptions you will be billed immediately for your first order and then the 1st of each month for each subsequent month until your subscription is canceled.

Monthly subscriptions billing have cut off date for the 15th of each month. For example, if you place an order on May 10 you next order will be billed June 1 or if you place an order May 20 your next order will be billed July 1.

Why doesn’t my discount code work?

Discount codes do not apply to subscriptions. If your cart contains any subscription products, discount codes will not work. Please purchase subscriptions separately from other one time purchase products.

When will my subscription ship?

Monthly subscriptions will ship 3-5 business days after your first order order and after the 1st each month after.

Can I change my subscription date?

Yes, you can change this in your subscription settings. Please login and click “Manage Subscription”.

If you would like to skip a month you can do so before the 1st day of the new month from your account, please reach out to us at info@noaluxco.com so we can ensure your request was processed.

Can I request to change scent for the month?

If you would like to swap scents for a month please send us an email to info@noaluxco.com before the 1st of the month and we will try our to accommodate.

Can I gift a subscription?

Yes! Please make sure to use the shipping address for the gift recipient when checking out. If you would also like your giftee to receive email notifications regarding the subscription, please use their email address at checkout.